Privacy policy

Last updated: 8 October 2026

1. Who we are

Wayrelle ("we", "us") is a small, independent, India-based travel-planning service. For the purposes of India's Digital Personal Data Protection Act, 2023 ("DPDP Act"), we are the Data Fiduciary for the personal data you share with us. You can contact us about anything in this policy at wayrelle@gmail.com.

2. What we collect

• What you tell us in the request form: your name or nickname, email address, destinations, travel dates, who is travelling (for example "with parents"), an approximate budget range, your trip plan or a link to it, the option you chose, and whether you're interested in full trip design.
• What you tell us later by email or by Instagram direct message (for example during your 48-hour Q&A or On-Trip help), for example details of your group's pace, food preferences or mobility needs, if you choose to share them.
• How you found us: campaign tags in the link you clicked (such as utm_source and utm_campaign), the page you landed on, the referring website, and the time of your request.
• Basic site statistics: if enabled, we use a cookie-free analytics service that counts page visits without identifying you.
• Payment: if you buy one of our options, payment is handled by a third-party payment provider. We receive confirmation of payment and limited transaction details, never your full card or bank details.

Please share only what's needed to plan your trip. If you tell us about other people travelling with you (for example a child's age or a parent's mobility needs), please share only what's relevant and only with their knowledge. We do not knowingly accept requests from anyone under 18.

3. Why we use it

• To check whether we can help, work on your trip, write your fixes, answer your questions during the 48-hour Q&A, and help during your trip if you chose that option.
• To email you about your request, send a payment link, deliver your fixes and handle refunds.
• If you ticked the box, to note your interest in full trip design. We don't send anything about it.
• To understand which channels and options people choose, using combined, non-identifying figures, so we can improve the service.
• To meet legal, tax and accounting obligations.

We use your data on the basis of the consent you give when you submit the form, and to provide the service you asked for. We don't use your data for advertising profiles and we don't sell or rent it to anyone.

4. AI tools

We use AI tools to check plans and prepare your fixes. Your trip details are processed by these tools as part of preparing your fixes. We don't include your email address or name in what we process this way where we can avoid it. The key facts in every set of fixes are double-checked against official sources by a second, automated AI pass before it's sent; fixes are not individually reviewed by a person. Answers during the 48-hour Q&A and On-Trip replies are also AI-written and sent by Wayrelle.

5. Who else handles your data

We use a small number of service providers to run Wayrelle. They process data on our behalf and only for these purposes:

Some of these providers store data on servers outside India. Where that happens, we rely on the transfer being permitted under the DPDP Act and choose providers with recognised security practices. We'll share data with authorities only where the law requires it.

6. How long we keep it

• If we don't go ahead with your request, we delete your form details within 90 days.
• If you buy one of our options, we keep your trip details for up to 12 months after your trip so we can answer follow-up questions, then delete them, unless you ask us to delete them sooner.
• We keep payment and invoice records for as long as tax and accounting law requires.

7. Your rights

Under the DPDP Act you can:

• ask for a summary of the personal data we hold about you and how we use it;
• ask us to correct, complete or update it;
• ask us to erase it, unless we must keep it by law;
• withdraw your consent at any time (this won't affect anything we did before, but we may no longer be able to provide the service);
• nominate another person to exercise these rights on your behalf if you are unable to;
• raise a grievance with us, and, if you're not satisfied with our response, complain to the Data Protection Board of India.

To do any of these, email wayrelle@gmail.com with the subject "Privacy request". We'll reply as soon as we can, and in any case within 30 days.

8. Security

We keep access to your data limited, use accounts with strong passwords and two-step verification, and don't ask for sensitive documents. No online service is completely secure. If we become aware of a breach affecting your data, we'll tell you and the authorities as the law requires.

9. Cookies

This site doesn't use advertising or tracking cookies. Campaign tags from the link you clicked are kept in your browser only for your current visit so they can be attached to your request. Fonts are loaded from Google Fonts, which receives your IP address when the page loads.

10. Changes

If we change this policy we'll update the date at the top. If a change materially affects how we use data you've already given us, we'll tell you by email first.

11. Grievances and contact

Grievance contact: Wayrelle, wayrelle@gmail.com.